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Installation/Troubleshooting Questions
Q. Some of the beams are playing by themselves. What should I do?
A. Beamz Player Model C4 users: Connect the Beamz to your computer and load a song. The dashboard will display the laser beams “red” if ready to communicate properly with the hardware. If a laser is displayed as “black” (see image below), make sure the unit is on a flat level surface. If the unit is on a flat surface and you continue to have a “black” laser displayed that means there is an issue with the laser and/or laser sensor that is not field serviceable.
Beamz Model C6 users: This may happen if the arms of the beams are not firmly connected to the base. Disconnect your Beamz from your computer, remove the arms and then reinsert into the base. Now reconnect your Beamz back to your computer.
Q. The lasers on my Beamz unit aren’t lighting up.
A. First, start by making sure your Beamz Player or Beamz Studio software is open and running with a song loaded; the laser beams in the Beamz hardware will only be active when a Beamz song is loaded in the software and the software dashboard is displaying the lasers as “red” on screen – “red” lasers on the software dashboard means the song loaded is ready to be play. Second, make sure the power button on the dashboard has not been set to off (for the model C6, the power button is displayed in the lower left area of the screen; for the model C4, the power button is displayed in the lower right area of the dashboard).
Now connect your Beamz unit to your computer and confirm that the USB cable connection to the computer and the Beamz unit is not loose. If the Beamz unit lasers light up for a few seconds and then go off, or they do not come up at all, the device driver may not be installed properly.
*Model C6 (6 beam model, grey) users: Make sure your Beamz unit is on a flat, stable, level surface and the controller arms are securely inserted into the Beamz base.
Q. My Beamz Player Model C4 is not working and when the unit is connected to the computer all of the laser beams are displayed as white (see image below). What does this mean?
A. If this happens while using the Beamz in normal indoor lighting conditions, all “white” laser beams in the software dashboard means there is loose wiring between the laser beam and the sensors. This unfortunately happens if a unit was handled improperly somewhere in the shipping process.
Q. I get an error that says “All pipe instances are busy.”
A. If you close and restart the software too fast, you will get an error that says “all pipe instances are busy”. Just click OK and the software will continue to load, but the Beamz unit will not come on. The software must be closed again and restarted.
Q. The laser beams are on, but when I touch a beam nothing happens. What should I do?
A. Assuming that your software and hardware have been installed properly and the Beamz was working before just fine, it is likely that one or more of the laser beam sensors are being flooded by an external light source. Lighting conditions that could “flood” the sensor include: bright direct sunlight, fluorescent lighting, grey skies during an overcast day or end of day glows from sunsets. The Beamz Player software for the model C4 (v2.0.4.1) includes condition code functionality. When the lasers are shown as “red” on display, they are ready for play. If the lasers are “white” that means that a specific laser beam sensor is being flooded by an external light source. Move the unit around; the software rechecks the environment every second for changes in lighting.